<b>ENHANCEMENT TO PROTECT YOUR PRIVACY:</b> When applicants and registrants are not represented by an attorney, the USPTO now masks the correspondence email address in the status tab and the Application Programming Interface (API). We made this change to reduce the likelihood that customers will be subjected to scams and unwanted solicitations.
<b>INTERMITTENT SYSTEM ISSUES:</b> Due to high-volume usage, you may experience intermittent issues on the Trademark Status and Document Retrieval (TSDR) system between 6 – 8 a.m. ET. Refreshing your web browser should resolve the issue. If you still need assistance accessing a document, email <a href="mailto:firstname.lastname@example.org">email@example.com</a> and include your serial number, the document you are looking for, and a screenshot of any error messages you have received.
<b>BULK DATA:</b> Starting Oct. 4, 2018, bulk data customers should no longer obtain direct access to TSDR data through tsdrsec.uspto.gov. <a href="https://www.uspto.gov/trademarks-application-process/checking-application-status-view-documents/trademark-bulk-data">There are two alternative ways to receive bulk data from TSDR.</a>